How to use Milo

How do clients book on my Milo booking page?

Clients book from your own Milo page at any hour. They pick a service, and only times that are really open show up: your hours, breaks, buffers and Google Calendar busy time.

They enter their name, phone and email, with no account to make and no app to download. A confirmation goes out by email and text, with a link to change or cancel.

How does Milo tell me when someone books?

Add Milo to your phone's home screen and tap the bell to turn on booking alerts. Every online booking then pings you with who booked, what, and when. If alerts aren't on, the same message comes to you by text.

How does the team calendar work?

Online bookings land on the calendar the moment they're made. Drag a visit to another time or team member and Milo checks it's free.

Time off and Google Calendar busy times show as blocked, any booking can repeat (every week, two weeks, month or three months), and your team can book over blocked time when needed. Clients never can.

What does Milo keep in a client record?

Every client has a full history: visits, spend, no-shows, notes and what's next. Bring your list with you from a CSV or Excel file, or an export from Vagaro and other systems; Milo works out the columns and shows a preview before anything is saved.

How do I check out a client with tips and tax?

Check out right from the appointment: add products and a tip, and HST is worked out for you. Take cash, debit, credit or your card terminal; online card payments go through Stripe. The receipt is emailed and the sale goes straight into your reports.

What reports does Milo give me?

Reports update with every booking and payment, for any day, week, month or range, and every number is compared with the period before. Sales keeps tax, tips and discounts apart for your accountant; tap any number to see the visits and receipts behind it, and export any view as a PDF.

How do text and email reminders work?

Reminders go out on their own, and clients reply to confirm; replies land in Messages as a conversation. An optional follow-up a set time after a visit brings clients back, and bulk email and texts handle news and offers, with unsubscribes managed for you.

What can Milo's AI helper do?

Tell Milo what you need in plain words and it drafts the booking for you to check; nothing is booked until you say so. It also answers questions about your own policies, services and FAQs from your knowledge base, running in your browser on your device.

Which apps does Milo connect to?

Google Calendar works both ways, texting comes with a local number of your own, Vagaro syncs both ways, and Claude can work with Milo through MCP. Switching is easy: bring your clients and history from your old booking system.

Does Milo work on my phone?

Yes. Milo runs in any modern browser on a computer, tablet or phone. On iPhone, tap Share, then Add to Home Screen, and Milo opens like an app, with nothing to install from an app store.